Consumer Protection quiz

The Consumer Protection Act, 2019 replaced the Consumer Protection Act of:

A person who buys goods for resale is:

ISI mark is issued by:

Agmark is used for:

An appeal against an order of the National Commission lies with:

A consumer who wants to choose from a variety of products at competitive prices is exercising the right to:

Which of the following is a responsibility of a consumer?

Hallmark certifies the purity of:

The appeal against a District Commission order can be made to the State Commission within:

Which of the following is a consumer organisation in India?

Why is consumer protection important from the point of view of consumers? (2 marks)

Explain the right to consumer education. (2 marks)

How does self-regulation by business help in consumer protection? (2 marks)

State two reliefs that may be granted by a Consumer Commission. (2 marks)

What is meant by a defect in goods and a deficiency in services? (2 marks)

How can a consumer file a complaint electronically under the 2019 Act? (2 marks)

Why is consumer protection said to be a moral justification for business? (2 marks)

Name two business associations that have laid down codes of conduct for consumer protection. (2 marks)

What are punitive damages? When are they awarded? (2 marks)

Explain the right to be heard. (2 marks)

A consumer paid Rs 85,000 for a laptop that proved defective. The Commission ordered replacement plus compensation of Rs 15,000 and litigation costs of Rs 3,000. Calculate the total monetary relief, and name the commission that will hear the case under the 2021 rules (District up to Rs 50 lakh). (3 marks)

A survey of 500 consumers found that 320 always ask for a cash memo, 210 check for ISI or Agmark, and 90 have filed a complaint at least once. Calculate the percentage in each category and comment on consumer awareness. (3 marks)

A builder charged Rs 75 lakh for a flat and delayed possession by two years. The commission ordered interest at 9% per annum on the amount paid for the period of delay. Calculate the interest payable and identify the commission under the 2021 limits (State: above Rs 50 lakh up to Rs 2 crore). (3 marks)

A shopkeeper sold 1 kg packets of sugar that actually weighed 950 g. If a consumer bought 20 packets at Rs 45 per packet, calculate the quantity short-supplied and the amount overcharged. Identify the unfair practice. (3 marks)

An order of a State Commission was passed on 10 January. Appeals to the National Commission must be filed within 30 days. Calculate the last date for appeal. If the order was passed on 20 February in a non-leap year, what is the last date? (3 marks)

Read the passage and answer the questions. Ravi bought a branded electric iron. The first time he used it, he got an electric shock because the insulation was faulty. The company refused to replace it. (i) Which right of Ravi was violated? (ii) Where can Ravi file a complaint? (iii) Suggest two reliefs he may claim. (5 marks)

Read the passage and answer the questions. A housewife buys groceries from a local shop. She never asks for a bill, does not check expiry dates and buys loose spices to save money. (i) Identify three consumer responsibilities she is neglecting. (ii) Explain how this may harm her. (iii) Suggest two quality marks she should look for. (5 marks)

Read the passage and answer the questions. A mobile company advertised that its handset could survive underwater for an hour. A customer's phone stopped working after accidentally falling into water for a few minutes. The company refused to repair it, saying water damage was not covered. (i) Identify the unfair trade practice. (ii) Which right of the consumer is affected? (iii) Which authority can order a corrective advertisement? (5 marks)

Read the passage and answer the questions. A group of residents formed an association to test products, publish comparative reports, and help consumers file cases. They also conduct seminars in schools. (i) Identify this means of consumer protection. (ii) State three functions performed by such organisations. (iii) Name two such organisations in India. (5 marks)

Read the passage and answer the questions. A company's chairman said, "A satisfied customer brings more customers. We draw resources from society and must serve its interest. If we do not protect consumers, the government will step in with stricter laws." (i) Identify three points of importance of consumer protection from the business point of view. (ii) Explain each briefly. (iii) State one more point. (5 marks)

Explain the six rights of consumers under the Consumer Protection Act, 2019. Draw a chart linking each right with a corresponding consumer responsibility. (6 marks)

Describe the redressal machinery under the Consumer Protection Act, 2019, including composition, jurisdiction and appeals. Draw a flowchart of the appellate path. (6 marks)

Explain the reliefs available to a consumer under the Act. Draw a chart classifying them as corrective, compensatory and preventive. (6 marks)

Explain the importance of consumer protection from the point of view of consumers and business. Draw a two-column chart comparing the two viewpoints. (6 marks)

Explain the ways and means of consumer protection. Draw a flowchart showing the role of business, consumers, consumer organisations and the government. (6 marks)