Controlling quiz

Controlling is the:

Which step of controlling involves comparing actual performance with standards?

Management by exception means:

Controlling is:

Planning is a prerequisite for:

Focusing control on key result areas that affect the entire organisation is called:

Which of the following is a limitation of controlling?

Taking corrective action is the:

Controlling helps in judging the accuracy of:

Measurement of performance by sample checking is commonly used in:

Explain how controlling helps in accomplishing organisational goals. (2 marks)

Why should standards be set in quantitative terms as far as possible? (2 marks)

How does controlling ensure order and discipline? (2 marks)

Give two examples of standards that can be set in qualitative terms. (2 marks)

Why is controlling considered costly for small organisations? (2 marks)

How does controlling improve employee motivation? (2 marks)

State two possible corrective actions when deviation is due to defective material. (2 marks)

Why do employees sometimes resist controls? Give an example. (2 marks)

Explain how controlling facilitates coordination. (2 marks)

Distinguish between planning and controlling on two bases. (2 marks)

A sales team had a target of 1,200 units in a month and sold 1,056 units. Calculate the deviation and the percentage deviation. If the permissible limit is 10%, should the matter be reported to the top management? (3 marks)

A factory's standard rejection rate is 2%. Out of 25,000 units produced, 750 were rejected. Calculate the actual rejection rate and the excess rejections. (3 marks)

The budgeted expenditure on advertising was Rs 12 lakh and the actual was Rs 13.8 lakh. Calculate the deviation and percentage deviation. Is this deviation positive or negative for the firm? (3 marks)

A call centre targets average call handling time of 6 minutes. In a sample of five calls, times were 5, 7, 8, 6 and 9 minutes. Calculate the average time and its deviation from the standard. (3 marks)

A school aims at 95% attendance. In a class of 40 students over 25 working days, total attendance was 920. Calculate the actual attendance percentage and the shortfall from the standard. (3 marks)

Read the passage and answer the questions. A shoe manufacturer fixed a standard of 0.5% defective pairs. Each week the quality team inspected a sample and found 1.2% defects. On investigation, they found that a new adhesive supplier was the cause, and the supplier was changed. (i) Identify the steps of controlling described. (ii) Quote lines for each step. (iii) Which step is not explicitly mentioned? (5 marks)

Read the passage and answer the questions. In a supermarket, the store manager noticed that a 2% increase in the cost of carry bags did not matter much, but a 2% increase in the cost of fresh produce wastage significantly reduced profits. (i) Identify the control concept. (ii) Explain why the manager should focus on produce wastage. (iii) State one benefit of this concept. (5 marks)

Read the passage and answer the questions. A company's manager says, "We set our targets at the start of the year and review them every month. When we fall short, we find out why and revise our methods for the next year." (i) Identify the relationship between two functions. (ii) Explain how the manager's approach is both backward looking and forward looking. (iii) State one importance of controlling shown. (5 marks)

Read the passage and answer the questions. A tea estate could not set quantitative standards for employee morale and customer satisfaction. Its control system also became very costly, and workers protested against CCTV cameras. (i) Identify three limitations of controlling. (ii) Explain each. (iii) Suggest how the estate can overcome one of them. (5 marks)

Read the passage and answer the questions. A car maker sets a standard of 40 hours of labour per car. In one month, actual time was 46 hours per car. The production manager found that the workers were new and lacked training. (i) Calculate the deviation and percentage deviation. (ii) Identify the cause and the corrective action. (iii) Name the step of controlling at which the cause was found. (5 marks)

Explain the steps of the controlling process with a flowchart and examples from a manufacturing firm. (6 marks)

Explain the importance of controlling with six points and draw a chart summarising them. (6 marks)

Explain the relationship between planning and controlling. Draw a diagram showing how they are interrelated. (6 marks)

Explain the limitations of controlling. Draw a chart showing each limitation with a suggested remedy. (6 marks)

Explain critical point control and management by exception with examples. Draw a diagram showing the range of acceptable deviation and the zone requiring management action. (6 marks)