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CBSE · Class 12 · Business Studies

Directing quiz

Q01
MCQ

Which of the following is NOT an element of directing?

(a) Supervision
(b) Motivation
(c) Recruitment
(d) Communication (1 mark)
Q02
MCQ

According to Maslow, the need for status and recognition is an:

(a) affiliation need
(b) esteem need
(c) safety need
(d) physiological need (1 mark)
Q03
MCQ

Which of the following is a financial incentive?

(a) Job enrichment
(b) Status
(c) Profit sharing
(d) Employee recognition (1 mark)
Q04
MCQ

The leadership style in which the leader gives complete freedom to subordinates is:

(a) autocratic
(b) democratic
(c) laissez-faire
(d) bureaucratic (1 mark)
Q05
MCQ

Grapevine is a form of:

(a) formal communication
(b) informal communication
(c) written communication
(d) downward communication only (1 mark)
Q06
MCQ

Directing flows from:

(a) bottom to top
(b) top to bottom
(c) side to side
(d) outside to inside (1 mark)
Q07
MCQ

The highest level need in Maslow's hierarchy is:

(a) esteem
(b) safety
(c) self-actualisation
(d) affiliation (1 mark)
Q08
MCQ

Badly expressed message is an example of:

(a) semantic barrier
(b) psychological barrier
(c) organisational barrier
(d) personal barrier (1 mark)
Q09
MCQ

Which communication network has all subordinates communicating through a single superior?

(a) Single chain
(b) Wheel
(c) Circular
(d) Free flow (1 mark)
Q10
MCQ

Employee empowerment is a:

(a) financial incentive
(b) non-financial incentive
(c) barrier to communication
(d) leadership style (1 mark)
Q11
Short

State two features of directing. (2 marks)

Q12
Short

Explain two functions of a supervisor. (2 marks)

Q13
Short

Why is motivation called a complex process? (2 marks)

Q14
Short

State two qualities of a good leader. (2 marks)

Q15
Short

Distinguish between formal and informal communication. (2 marks)

Q16
Short

How does job enrichment motivate employees? (2 marks)

Q17
Short

Explain the democratic leadership style. When is it suitable? (2 marks)

Q18
Short

State two psychological barriers to communication. (2 marks)

Q19
Short

What is co-partnership or employee stock option? (2 marks)

Q20
Short

State two measures to improve communication effectiveness. (2 marks)

Q21
Numerical

A factory pays a productivity-linked bonus of Rs 10 per unit produced above the standard of 200 units per week. A worker produces 260 units in a week. Calculate his weekly bonus and monthly bonus (4 weeks). (3 marks)

Q22
Numerical

A company offers 1,000 shares to an employee at Rs 150 each under ESOP when the market price is Rs 210. Calculate the employee's notional gain. If the price later rises to Rs 250, calculate the gain. (3 marks)

Q23
Numerical

A firm's profit is Rs 5 crore. It decides to distribute 5% as profit-sharing bonus among 250 employees in proportion to their salaries. An employee's salary is 0.8% of the total salary bill. Calculate the total bonus and the employee's share. (3 marks)

Q24
Numerical

Before a recognition programme, 30 out of 200 employees left a company in a year. After the programme, 12 left. Calculate the employee turnover rate before and after, and the percentage reduction. (3 marks)

Q25
Numerical

A company pays a retirement benefit of one month's salary for each completed year of service. An employee earning Rs 60,000 per month retires after 25 years. Calculate the benefit, and identify the need in Maslow's hierarchy that retirement benefits address. (3 marks)

Q26
Case

Read the passage and answer the questions. Priya, a manager in a garment unit, consults her team before deciding production schedules, encourages suggestions and shares credit for success. Her team's productivity has improved. (i) Identify the leadership style. (ii) State two benefits of this style. (iii) When would this style not be suitable? (5 marks)

Q27
Case

Read the passage and answer the questions. A company provides good salaries, job security and a friendly work environment. Yet, its senior engineers are leaving because they want challenging work and opportunities to grow. (i) Which need of the engineers is unsatisfied? (ii) Suggest two incentives to retain them. (iii) Classify the incentives you suggested. (5 marks)

Q28
Case

Read the passage and answer the questions. A manager sent an email full of technical terms to the shop floor workers. The workers misunderstood it, and production was delayed. The manager also did not encourage feedback. (i) Identify two barriers to communication. (ii) Classify each barrier. (iii) Suggest two ways to improve communication. (5 marks)

Q29
Case

Read the passage and answer the questions. A supervisor in an automobile plant maintains friendly relations with workers, guides them on the job, reports their grievances to management and ensures that targets are met. (i) Identify the element of directing. (ii) State three functions of the supervisor mentioned. (iii) Why is a supervisor called a linking pin? (5 marks)

Q30
Case

Read the passage and answer the questions. In a bank, the branch manager gives instructions to clerks only through the assistant manager, and workers report only to their immediate superior. However, the manager also encourages social gatherings where employees share ideas informally. (i) Identify two principles of directing. (ii) Explain each. (iii) State one benefit of informal organisation. (5 marks)

Q31
Long/Diagram

Explain Maslow's need hierarchy theory with a labelled pyramid and examples. State its assumptions. (6 marks)

Q32
Long/Diagram

Explain the financial and non-financial incentives with examples. Draw a chart classifying them. (6 marks)

Q33
Long/Diagram

Explain the three leadership styles based on the use of authority with labelled diagrams showing the direction of communication in each. (6 marks)

Q34
Long/Diagram

Explain the barriers to effective communication under four heads. Draw a chart showing each barrier with a remedy. (6 marks)

Q35
Long/Diagram

Explain the principles of directing. Draw a chart linking each principle to a practical example. (6 marks)

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