Consumer Rights quiz

The consumer movement in India began in the:

National Consumers' Day in India is observed on:

Which of the following is the certification mark for gold jewellery?

The Right to Information Act was passed in India in:

A consumer who buys a product with a manufacturing defect is entitled to:

Agmark is used for certifying:

COPRA stands for:

Which right is violated when a gas cylinder without a safety seal is supplied to a consumer?

World Consumer Rights Day is observed on:

The forced purchase of a toothbrush along with a toothpaste violates the:

Mention some of the factors which cause exploitation of consumers. (2 marks)

Why is there a need for the logo of ISI or Agmark on products? (2 marks)

What is meant by 'MRP'? Why should a consumer check it? (2 marks)

Explain the right to choose with an example. (2 marks)

Why do manufacturers display information about the ingredients, date of manufacture and expiry on products? (2 marks)

What is the role of consumer protection councils? (2 marks)

How does the Right to Information Act help citizens? (2 marks)

What is meant by adulteration? Give one example. (2 marks)

Why are consumer forums called quasi-judicial bodies? (2 marks)

What is the right to represent? How is it ensured? (2 marks)

A consumer bought a 5 kg packet of sugar labelled 'net weight 5 kg' for Rs 225. At home, the packet weighed only 4.6 kg. Calculate the shortfall in weight as a percentage, the price paid per kg actually received, and the amount lost. (3 marks)

A survey of 500 households finds that 75% buy packaged goods regularly, but only 20% of those check the ISI or Agmark logo. Calculate the number of households that buy packaged goods and the number that check the logo. What does this show about consumer awareness? (3 marks)

A district consumer commission received 1,200 complaints in a year, of which 840 were resolved within the year. Calculate the percentage resolved and the number pending. Suggest two reasons for the delays. (3 marks)

A mobile phone costs Rs 15,000 with a 1-year warranty. It develops a defect after 8 months, and the company charges Rs 2,500 for repair. Calculate the repair cost as a percentage of the price. Which right is violated, and what remedy can the consumer seek? (3 marks)

A bottle of cooking oil has an MRP of Rs 180 for 1 litre. A shop sells it at Rs 170 and another at Rs 195. Calculate the percentage discount at the first shop and the overcharge at the second. Which shop is following the law and why? (3 marks)

Read the passage and answer the questions. Prakash went to a shop to buy medicines. The shopkeeper gave him a strip of tablets. When Prakash checked the strip at home, he found that the expiry date had passed two months earlier. The shopkeeper refused to take back the medicines. (i) Which right of Prakash was violated? (ii) What should he do to seek redressal? (iii) Why is it important for medicines to carry the date of manufacture and expiry? (5 marks)

Read the passage and answer the questions. Sujata bought a refrigerator under a warranty of one year. The refrigerator stopped working within six months. The company repaired it once, but it stopped working again. When Sujata complained, the company asked her to pay for the second repair. (i) Which right can Sujata use here? (ii) At which level of consumer commission should she file her complaint, if the claim is about Rs 25,000? (iii) Why is it important to keep the bill and warranty card? (5 marks)

Read the passage and answer the questions. A local consumer group in a city regularly tests the quality of milk sold by vendors. It found that many samples were adulterated with water and starch. The group published the results in local newspapers and organised an awareness campaign. (i) What kind of exploitation does this show? (ii) How does such a consumer group help consumers? (iii) Name two consumer rights promoted by this campaign. (5 marks)

Read the passage and answer the questions. Ritu saw an advertisement that claimed a face cream would make the skin fair in 7 days. After using it for a month, she noticed no change and developed a rash on her face. The packet did not mention the ingredients. (i) Which two rights of Ritu have been violated? (ii) What does this show about the role of advertisements? (iii) What should Ritu do now? (5 marks)

Read the passage and answer the questions. A gas agency forced its customers to buy a gas stove from the agency when they applied for a new cooking gas connection, even though they already had stoves at home. (i) Which consumer right is violated? (ii) Why do such practices happen in the market? (iii) How can consumers protect themselves against such practices? (5 marks)

Explain the different ways in which consumers are exploited in the market, with examples. Why are consumers exploited? Draw a mind map showing the forms of exploitation. (6 marks)

Describe the rights of consumers: the right to safety, the right to be informed, the right to choose, the right to seek redressal and the right to represent. Give one example of each. (6 marks)

Describe the three-tier quasi-judicial machinery for consumer redressal under the Consumer Protection Act, 2019. Draw a flowchart showing the levels and the value of claims handled. How has the 2019 Act made it easier for consumers to file complaints? (6 marks)

Trace the history of the consumer movement in India and in the world. Explain the role of the Consumer Protection Act, consumer groups and Consumers International. Draw a timeline of important events from the 1960s to 2019. (6 marks)

Explain the importance of standardisation of products. What do the ISI, Agmark and Hallmark logos guarantee? Why should consumers be aware of their rights and responsibilities? Design a simple pamphlet with five tips for a responsible consumer. (6 marks)